Privacy

Data controller

Portal Valley Software Consulting is the data controller for personal information collected via https://portalvalley.click and during consulting engagements. Contact: contact@portalvalley.click, +61 3 0000 1960, Office 7, 51 Placeholder Avenue, Hobart TAS 0000, Australia.

Information we collect

• Contact form data: name, email, consultation preference, optional scope note, and message content
• Engagement data: stakeholder names, roles, and business contact details needed to deliver consulting
• Technical data: essential cookies and, if accepted, limited analytics cookies as described on our cookies page

We do not ask for payment card numbers on this site. Do not submit sensitive personal information (health records, government identifiers) through the public form unless we have expressly requested a secure channel.

Purposes

We use personal information to respond to enquiries, deliver consulting services, invoice where applicable, improve site reliability, and meet legal obligations.

Lawful basis

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply, we collect information that is reasonably necessary for our functions. For website enquiries, processing is based on your request to be contacted. For engagements, processing is necessary to perform the contract and related legitimate business operations.

Retention

Enquiry messages are retained up to 24 months unless a longer period is required for an active engagement or dispute. Engagement records are retained for seven years for accounting and professional obligations, then deleted or irreversibly anonymised where practicable.

Sharing

We use service providers for email, hosting, and (if enabled) analytics. They process data on our instructions. We do not sell personal information. We may disclose information when required by Australian law.

International transfers

Some providers may store or process data outside Australia. Where that occurs, we take reasonable steps to ensure overseas recipients handle information consistently with the Australian Privacy Principles, including contractual safeguards where appropriate.

Your rights

You may request access to, or correction of, personal information we hold about you. You may lodge a complaint with us first; if unresolved, you may contact the Office of the Australian Information Commissioner (OAIC). Email contact@portalvalley.click to exercise rights.

Security

We apply access controls, transport encryption on our site, and need-to-know limits among consultants. No method of transmission is perfectly secure; please use agreed secure channels for highly sensitive materials.